The purpose of the page is to collect your information for your backpack replacement. See below for full warranty details.
Please note that you will need to submit pictures of the damaged backpack in order to have your claim reviewed. All information will remain confidential.
You will hear back from us within 2-3 business days with a decision on your claim. If we determine that replacement is warranted, we will provide details on how to ship back the damaged product.
MAXCases is not liable for Products that are damaged or lost in transit to MAXCases. Please ship your returned Products to MAXCases via a trackable shipment method.
If we find that the Product is defective in materials or workmanship and otherwise meets the terms of the applicable limited warranty, MAXCases’ at its discretion will either repair or replace the defective Product using new or refurbished parts or Products. Repair or replacement (including parts and labor and shipping costs) shall be made at MAXCases’ expense. MAXCases reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products are warranted as above for the remainder of the original applicable Product Warranty Period.
Except for this limited warranty, MAXCases makes no other express or implied warranties to the extent permitted by law and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of non-infringement of third-party rights, merchantability and fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the durations set forth in this limited warranty. Some states do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so such limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Repair or replacement of this product, as provided herein, is your exclusive remedy. MAXCases nor its suppliers shall be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third party products that are used in or with the product, or loss of use of the product or any third party products that are used in or with the product, even if MAXCases has been advised of the possibility of such damages. MAXCases has no liability for any damage or destruction to consumer electronics devices or other personal property that are in or connected to the products, including, without limitation, laptops, tablets, chromebooks, or other devices, or any loss of data contained in the foregoing devices. notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort, the entire liability of MAXCases and any of its suppliers shall be limited to the amount actually paid by you for the product. Some states / providences do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state and province to province.
MAXCases designs protective cases and accessories for iPads, Chromebooks, laptops and tablets, with a dedicated focus on the K12 education market. Combining extensive testing and customer feedback, MAXCases offers superior performance and style, as well as a world-class U.S.-based customer service department and customization options to accommodate special requests. For more information, visit
www.maxcases.com.
MAXCases stands by our products and offers customers a limited lifetime warranty on MAXCases Laptop, Chromebook and Tablet Cases and Sleeves, for as long as the original end purchaser owns the product. MAXCases Extreme Headphones/Headsets are covered for two (2) years from the date of original purchase. Screen protectors and all other MAXCases products are covered for one (1) year from the date of original purchase.
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